Cracked furniture sheet in Ms. Pang’s home
After the renovation, the owner found that the surface of the new furniture was cracked to varying degrees. On March 27, Ms. Pang, who lives in Kunming District, reported that she bought a well-known brand plate from a shop in Sansen Building Materials City. After the renovation, she found that there were cracks on the surface of the plate. She suspected that the quality of the plate was problematic.
New furniture sheet cracking
When the reporter rushed to Ms. Pang’s home, she told the reporter: “In order to facilitate the children’s school to buy a new house, because of the small size of the home, in order to make full use of the space, designing cabinets and desks in various places, etc. Need to buy a lot of plates.†Ms. Pang said that among the many plate brands, she chose one of the well-known brands, and the evaluation of her friends and relatives was very good. She started the brand in Sansen Building Materials City on November 29, 2017. In the plate shop, 32 pieces of plates with a unit price of 288 yuan each were purchased, and other materials such as back sheets and gypsum boards were also purchased.
After the merchant delivered the goods, Ms. Pang opened the inspection to see that the board did not crack. After the woodwork made the wardrobe, bed and other furniture, the surface looked very good. Considering the child's health, Ms. Pang opened the window every day, but did not open the window during the Spring Festival due to air. On February 18, when Ms. Pang came to the house again to prepare for window ventilation, she found that the surface of the furniture sheet was cracked in a large area. On March 15, Ms. Pang found the plate shop to reflect the quality of the plate and asked the merchant to replace the plate. The company's after-sales staff stationed in Baotou went to the door to inspect the plates and took photos. The staff said they needed to report to the person in charge of the North China region. Ms. Pang introduced that after three days, she contacted the after-sales staff again. The other party said that after the request, the company could compensate Ms. Pang for 5,000 yuan.
This made Ms. Pang difficult to accept. She said that the relatively expensive brand plates were bought to avoid quality problems. All the furniture sheets of the newly renovated homes were cracked. She questioned the quality problems of the plates. The reporter saw in the home of Ms. Pang that the furniture surfaces such as cabinets and beds were cracked to varying degrees, and there were cracks on the plates and back plates.
Consumers agree to compensation plan
On the same day, the reporter followed Ms. Pang to the plate shop in Sansen Building Materials City. The sales staff said that in the winter of 2017, the northern climate will be dry and the wooden plates will inevitably crack. After-sales staff Mr. Ni said that Ms. Pang’s request for replacement of the plate has been contacted by the manufacturer and cannot be accepted by the manufacturer. Mr. Ni told reporters that due to the influence of the northern climate, the dry climate wood panels will inevitably crack, which is not a quality problem. Regarding this issue, Mr. Ni has reported to the company, and the company said that Ms. Pang can be compensated according to the proportion. After consultation, Ms. Pang agreed with the compensation plan proposed by Mr. Ni. Mr. Ni told reporters that he will take the post-sales process as soon as possible and compensate Ms. Pang.
The reporter contacted the brand's national customer service center on the same day. The customer service department staff said that the compensation plan has been initially reached. As for Ms. Pang, there is a question about the quality of the plates of a certain brand of the brand. The manufacturers in Zhejiang will send professional technicians to identify the plates and Detect, give consumers a satisfactory answer.
How to do the maintenance of the board
According to reports, the plate seller found in the winter of 2017 that due to the dry weather, the solid wood moisture was lost, and the cracks occurred in the sheets of individual customers' homes. In this regard, the merchants introduced the relevant after-sales service instructions in particular in 2018, and will inform the climate and the properties of the plates before consumers buy to remind consumers how to maintain the plates. Special note in the description:
During the renovation, ensure indoor ventilation.
Under the circumstances of uninhabited decoration, it is necessary to ensure the indoor humidity. According to the survey, the unoccupied house in the northern winter heating, the air humidity drops by about 40%, and the high physical shrinkage of solid wood furniture, leather furniture and walls appears. Severe cracks and wrinkles on the surface of the wall.
In order to adapt the solid wood to climate change after the renovation is completed or when the heating is open, the heating temperature should be controlled at around 15 °C (about one month).
Put some water basins indoors, and raise some plants at the same time to keep enough humidity in the room to avoid drying and causing the furniture surface to burst. Maintaining indoor humidity also maintains the floor, latex paint, leather furniture and wallpaper.
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