China Jiangsu Network October 9 news yesterday, from the Municipal Industry and Commerce Bureau learned that during the National Day this year (October 1 - October 7), 12315 system received a total of 467 consumer consultation, complaints, reports, including 99 consumer complaints , accounting for 21.20% of the total; 9 reports, accounting for 1.93% of the total, 359 consultations, accounting for 76.87% of the total. According to the staff analysis, the total amount accepted this year has declined compared to the previous two years. In addition, the type of consumer complaints has also undergone a new turn. In the past, as a “hardest-hit areaâ€, catering accommodation or clothing, shoes and hats are no longer hot complaints this year, and with the purchase boom, furniture, decoration materials, household appliances and “live†"Related goods become new "targets."
According to statistics, during the National Day this year, the “leading†consumer complaints were household goods, totaling 18, accounting for 18.18% of the complaints. Immediately afterwards, there were 8 complaints about the decoration building materials and household appliances related to “residenceâ€, and tied for the third place in the consumer complaint category. "From the data of previous years, the number of complaints is not much. The surge in accidents this year should be related to the warming of real estate in the past period and the enthusiasm of the public to purchase houses." The staff analyzed that the real estate market promoted the decoration and home sales to a certain extent, and the sales situation improved, and the corresponding consumer complaints also rose.
Consumer complaints in the "furniture supplies" category are usually concentrated on: the model of the home delivery of the home product does not match the purchase of the product, the delivery time is agreed, but the merchant is late for the door, and there is a contradiction in the replacement process due to quality problems. Similarly, the contradiction between the decoration of building materials and goods is mainly caused by the wrong goods, quality problems and the return disputes arising therefrom. In this regard, the staff reminded the public that when purchasing such goods, they should first choose a big brand and a good reputation to buy. At the same time, relevant documents should be kept in the purchase process in order to protect rights in the future. In addition, because household and building materials usually have a high amount, and once there is a problem, the relevant identification tests are more complicated. Therefore, the staff reminds that they must be cautious before buying, carefully read the product identification, instructions, and product certification. , written reports and other written materials, you can even ask the business to issue formal procedures in the past, to prevent problems before they happen.
In addition, in response to the possible “excessive rights protection†situation, the staff said that if the household goods purchased after the relevant tests are found to be inconsistent with the national quality standards, they are unqualified products; Confirming the existence of consumer fraud in the consumption process, based on these circumstances, consumers can claim their own consumer rights, in accordance with the new "elimination of the law" requires businesses to "return one loses three." (Wheat/Text)
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