Ou Pai custom furniture is trapped in multiple questions and installed 8 months of formaldehyde is still exceeding the standard

The pre-paid full-size custom-made wardrobe in the European style, the installation process found that the cabinet plate and the selected materials do not match, the custom furniture leading enterprise Ou Pai home group is caught in the "fraud" question.
Ms. Yang, who lives in Liaoning Panjin, complained that she had customized the whole wardrobe and the bay window cabinet in the European wardrobe whole wardrobe franchise store. During the installation process, the merchant found that the cabinet board was changed from the MDF board to the solid wood particle board. "Deliberate concealment is fraud."
Ms. Yang’s experience is not a case. The "China Business News" reporter found that complaints against the European wardrobe and the whole cabinet were common, and the main complaints included product quality problems, formaldehyde odor, and after-sales problems. For example, according to the consumer's report, after the installation of the European wardrobe for 8 months, the taste of the room is still unpleasant, and the formaldehyde is detected to be serious. However, due to the need to pre-pay the full amount of custom furniture, the problem of "repair only" has also become the focus of consumer complaints, alleged to hide the consumer trap.
Regarding the above-mentioned doubts of consumers, on May 31, Oupai Home Group said in a written reply to the reporter of China Business News that product quality is the basis for the survival and development of the company and the cornerstone of the company's brand building. The company attaches great importance to the quality control of products, strictly abides by quality control and testing standards, implements a variety of effective quality control and testing measures, and has a good product quality control effect.
Customized wardrobe installation 8 months of formaldehyde is still exceeding the standard "There is a family to love" is the life philosophy advocated by Ou Paijia. However, for some consumers, the problems that arise during the installation and use of the purchase of Europa products have added a lot of troubles to life.
Mr. Liang, who lives in Mianyang, Sichuan, was troubled by the smell of formaldehyde in the European-style wardrobe. Mr. Liang told the China Business Journal that in 2015, he spent more than 60,000 yuan to customize a set of European-style wardrobes in Mianyang IKEA International Home. It was installed at the end of September last year, but it has been more than eight months since now. "The taste of European furniture is still too big to be uncomfortable."
"After installation for one month, I contacted the European faction six times. They all answered the test report and were qualified." According to Mr. Liang, in desperation, on May 20, the third party spent money to ask the third party to test at home. According to the test results provided by Mr. Liang, the formaldehyde in the three bedrooms exceeded the standard, reaching 0.23mg/m3, 0.19mg/m3 and 0.17mgm3 respectively.
It is understood that the amount of formaldehyde emission is a mandatory national standard. According to the national mandatory standard for formaldehyde detection and release, the formaldehyde emission limit value of artificial board and its products is 0.12mg/m3.
Regarding the problems reflected by Mr. Liang, the European distributors in the local area believe that “the material is absolutely not exceeded, and it is tested by the standard. The over-standard of the home is because there are all aspects of decoration, and it cannot be proved that it is the problem of the European-style wardrobe.”
"The bedroom is European furniture. Apart from the European furniture, the other decoration and bedroom are the same. Now the bedroom is over the standard. I don't understand, what is the reason for the bedroom?" Mr. Liang interviewed in this reporter. Said.
Similarly, Mr. Liu from Chongqing complained that in August 2015, the custom-made wardrobe in Europe was installed in October 2015. After 5 months of installation, the room smell is still strong enough to be uninhabitable. “The new house is decorated for marriage. Due to the pungent smell of the European-style wardrobe, the date of marriage had to be postponed."
“After many sales to the after-sales, the smell inside the house was large, and the suspected formaldehyde exceeded the standard. After the sale, it was only a simple response to a few months of drying. The company was commissioned by the decoration company to carry the formaldehyde tester on-site test, indicating that the formaldehyde value exceeded the national standard of interior decoration.” Mr. Liu Tell the reporter, the European post-sales refused to recognize the quality of the European-style wardrobe, only said that it would arrange for the deodorant to go home.
In the end, after complaining to the Chongqing Consumer Rights Protection Committee and under the mediation of the staff of the Chongqing Consumer Rights Protection Committee, the solution of “serving the store twice a year” was reached.
Regarding the consumer's doubts about the detection of Ou Pai's household products, Ou Pai Home Group said, “The company attaches great importance to the use and management of environmentally friendly materials and has established a more stringent corporate acceptance standard than the national standard. The company has set up a quality control system for raw materials. The product assurance group is responsible for the inspection of raw materials according to national standards, industry standards and enterprise standards. For inspection items that cannot be carried out, the company collects the materials in the library and sends them to third-party testing institutions for inspection.
Complaints about quality problems, Ms. Yang, who lives in Liaoning Panjin, complained to the reporter of China Business News that she had customized the whole wardrobe and bay window cabinets in the overall wardrobe store of the European House, and found that the merchants were private during the installation process. The cabinet board was replaced by a solid wood particle board, and the installed cabinet would emit a pungent smell, and accused the European party of “deliberately concealing acts as fraudulent acts”.
Regarding Ms. Yang’s question, Ou Pai’s overall wardrobe Panjin shop admitted that the plates were used incorrectly, and the responsibility was in the shopping guide and designers. They did not implement the notice that the head office stopped using MDF in the cabinet; according to the European headquarters’ overall wardrobe headquarters, In July 2015, the company issued a notice to stop using MDF in the cabinet.
"MED board and solid wood particle board are different. The merchants fail to perform according to the contract and do not inform the consumers. In particular, the substitute sheets used by the merchants are effective in emitting odor. I think the European wardrobe is not fulfilling the obligation to inform. Infringes on my right to know, and his intentionally concealed behavior is fraudulent behavior." Ms. Yang said.
Ms. Yang said in an interview with this reporter that in the early coordination process, the store insisted that the quality of solid wood particle board is better, there is no fraud, and the European headquarters is not actively resolved, but complains to the Consumer Protection Bureau of Panjin City. Finally, under the coordination of the Consumer Protection Bureau, the European faction compensated for the loss.
However, for the situation reflected by Ms. Yang mentioned above, Ou Pai Furniture Group replied that after verification, the company fulfilled its obligations strictly in accordance with the contract, and the “material and contractual agreement did not match”, the company has not found it.
In contrast, Mr. Wu from Shanxi is not so lucky. According to Mr. Wu, its custom-made cabinets in Europe have "the effect of spending more than 30,000 and the effect of spending 3000 on others."
"European whole cabinets are installed on both sides of the board. I contacted the after-sales service and said that it can only be polished until the level is high." Mr. Wu said that because of the fear of poor color after polishing, the longer the color is used later. The darker there is no consent. After many complaints, the answer was still only polished, and the problem has not been properly solved so far.
“The company has a complete end-user complaints and after-sales service management system and work flow, and has set strict evaluation standards for the customer's remaining problem occurrence rate, customer satisfaction survey, customer complaint rate, etc. Therefore, the company's customer complaint rate In the industry, it has been at a very low level." For the quality complaints of consumers, Ou Pai Home Group said, "After the complaints of customers who have complained, the customer's satisfaction with the post-complaint treatment is as high as 90%. ”
Customized furniture "only repairs can not be retired" hidden traps With the increasingly diversified and personalized consumer demand in the decoration market, the custom furniture market has ushered in great development.
As the leader of the domestic custom furniture industry, Ou Pai Furniture Group started from the whole cabinet and gradually expanded the whole wardrobe and the whole bathroom. In 2014, Europa officially released the big home strategy, from product operators to integrated home solution providers, and proposed the concept of “full house customization”.
It is understood that the reason why the overall custom home is popular, for the user can coordinate the unified interior decoration style, reduce the cumbersome process in the decoration process; for the enterprise can maximize the value of the same user, and thus improve the product cost performance and market competition force.
However, the prosperity of the custom furniture market and the fierce competition in the industry have made the problems of custom furniture gradually appear. The problem of cutting corners and repairing only is the main cause of disputes between consumers and businesses.
The reporter visited a number of well-known custom furniture companies in the name of consumers, and the answer was that custom furniture was difficult to return. For example, a well-known home furnishing salesperson in China said: “Customized furniture is customized according to the size of the customer's house, unless there is a large error in the size and actual size of the customized furniture, or the purchase of custom furniture has a long delay. In the case, we will only allow returns. In general, we will not return the goods."
In addition, according to many consumers, in the process of purchasing the European cabinets and wardrobes, only the full amount can be paid in advance. After the problem occurs, it is at a disadvantage when negotiating the solution with the merchant.
In this regard, an industry insider who did not want to be named said that the first payment of the full amount and then the production of orders, this practice is more common in the furniture customization industry, not a unique European company, "the reasons given by the business are mostly products. Need to be customized according to personal size, can not be returned, once the quality problems occur, because the money has been paid, it is difficult to get a satisfactory solution."
“The main factor in the disputes between custom furniture is the communication between consumers and merchants. The key to reducing the problem is that the merchants provide perfect pre-sales, sales and after-sales services to understand the needs of consumers as much as possible. For the furniture functions, space size and installation requirements required by consumers, it is accurate." The above-mentioned insiders said.

Garage Metal Shelving

If you are looking for a suitable storage solution for your garage, no doubts, freestanding metal shelving is one most pocket-friendly and reliable choice.
These flat spaces provide strong support unit which can work in a garage, kitchen, basement, or a pantry.
With non-porous material and powder coated finish, they are very easy to clean and resist rust and damage.
For end users or dealers of metal storage furniture, you should pay attention to the quality.
The weight of the shelf itself means its overall quality. Usually we produce the garage storage shelves with cold-rolled steel sheet 0.9mm to 1.2mm thick(20~18 gauge).
Another thing, you should think about how much space you have to place the shelves.

Three, four, or five tiers adjustable shelves, boltless construction, they are easy to assemble in a short time.

Muscle Rack for Sale,Metal Racking for Garage,Metal Garage Storage Shelves

LUOYANG SHIDIU IMPORT AND EXPORT CO., LTD , https://www.shidiu-cabinet.com