Chinese Consumers reported Jinan News (Reporter Yin Xunyin) On October 23, 2016, Mr. Tian, ​​a consumer of Changle County, Shandong Province, purchased a set of sofas in Gujia Home in the county. After the arrival of the goods, the color of the sofa was inconsistent with the original order. Require merchants to be replaced. After the coordination and settlement of Changle County, the merchant finally agreed to exchange the goods, both parties expressed satisfaction.
In late September of this year, Mr. Tian saw a set of sofas in the Gujia home store, and the colors and styles were very much liked. "At that time, buying was the high-end positioning that they advertised. I hope that I can enjoy high-quality treatment in various services." Mr. Tian paid the full amount on the spot and signed a furniture order with the merchant.
One month later, when the sand was sent, Mr. Tian was dumbfounded. The four sets of sofas were of different colors. There were two groups of darker colors, and the two groups were lighter. Mr. Tian believes that he purchased a set of sofas, the color must be unified, and then find the business theory. The merchant refused to exchange. Mr. Tian came to the Changle County Consumers Association to make a complaint and requested help to exchange the goods.
After receiving the complaint, the Consumers Association staff immediately contacted the sales staff of the home store and went to the consumer's home to conduct on-site inspection of the sofa. After investigation, the consumer complaints were true and the colors did have obvious color differences. The staff of the Consumers Association persuaded the operators. In the end, the operator agreed to contact the manufacturer as soon as possible to exchange for the consumer.
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