Ms. Xie bought a 4,500 yuan jade dining table. The strange thing is that every meal will have a strange smell. When the local TV program team went to the interview, she personally went to the table with a little hot water and let the reporters smell it. It means that the high temperature tableware and hot water will cause the table to smell bad.
After the reporter smelled it, it was really stinking.
Ms. Xie found the merchant after sale, the merchant expressed willingness to refund 2,000 yuan, why? The reporter ran to the store to find the person in charge, and she explained that the table smells bad because the user is not using it properly. The correct way is to avoid objects above 50° from contacting the table.
The store told reporters and Ms. Xie, if it is necessary to return the production site to re-repair the table, Ms. Xie needs to pay two thousand yuan, Ms. Xie is very angry, said that she was not informed of such instructions during the purchase, the table can not touch the high temperature, which is very Strange request, who is cooking a dish without 50°?
Consumers and other relevant departments are still actively solving disputes between the two sides. This is a consumer complaint incident that occurred in Zhejiang a few days ago. The explanation of the merchant is not convincing, and even a little funny. In fact, in just over three months in 2018, there are still many such furniture disputes that can be called the “strange explanation†of the merchant. .
The result of buying a counter brand result received by other brands of products is...
Mr. Yang Jin bought 4 pieces of furniture at the “Ouchi Home†counter, which cost 8500 yuan.
After more than a month, the staff sent the furniture to Mr. Yang’s home. He found that the product packaging box received was branded with “Urban Homeâ€, while others did not have any logo packaging, and there was no product material. And the labeling information of the place of origin.
"I asked the delivery staff what happened. I bought the furniture of the "Ouchi" brand, but the staff told me that the 'Urban Home' brand is the brother brand of the 'Ouchi' brand! Mr. Yang told reporters. The reporter then checked the official website of Ouchi Home and did not have any brand information of the urban home.
In the face of consumers, the explanation given by the business is: “Urban Home†is an old brand that we have cooperated for many years. If you trust, please feel free to use it.
Consumers can guess the inner expression in the face of such an explanation:
It’s also the case that the goods are not right. The explanation of this business is close to the old one.
In a similar situation, Mr. Tao of Nanjing spent more than 70,000 yuan to order a set of “Qingdao Yimu†furniture. After delivery to home, Mr. Tao found that the inside of the furniture was printed with the trademark “Guangming Furnitureâ€. It is suspected that this piece of furniture is not "Qingdao Yimu" furniture, but "Guangming Furniture".
Then the consumer reflected the situation to the merchants, the merchant admitted that the goods were wrong, but the consumers found that the furniture they saw in the “Qingdao Yimu†furniture store was the same as the furniture delivered to the home, suspected Qingdao Yimu The furniture that is sampled in the store itself is “Guangming Furnitureâ€.
Later this guess was confirmed by the merchant. The furniture placed in the store is “Guangming Furnitureâ€, and consumers are also looking for “Guangming Furnitureâ€, which is also sent to consumers’ homes. After four rounds of mediation, the two parties finally reached an agreement and signed a mediation agreement. The merchants agreed to refund the goods in full, and compensated the consumer for a total loss of 50,000 yuan.
However, in the stage of fulfilling the contract, the merchant only handled the refund of the return, and compensated the consumer for 20,000 yuan, instead of compensating the consumer 50,000 yuan in accordance with the agreement of the mediation agreement. Since the mediation agreement cannot be fully fulfilled, the safflower branch legally supports consumers to file a lawsuit.
Simply put, the attitude of the merchant is, indeed, the goods I sell do not match my signboard. I also agree with what you said, but I will lose you 50,000, I don’t.
A full set of custom 2 month old hundred wormhole merchants said that the quality is no problem at most, we help you to remove the insects
Ms. Chen spent more than 110,000 yuan to purchase a full set of custom furniture. The result was less than 2 months. It was found that the furniture produced hundreds of wormholes and could see the internal worms.
The consumer and the reporter contacted the merchant. The explanation given by the merchant was that the quality of the wood was no problem, and the United States imported it, so it must be infected during transportation. We can't do the compensation for the return, at most, help you find the insect removal company.
Not only the consumers, but everyone's heart should also collapse. After all, the removal of the insects or the replacement of the insects and the partial planks only work now, and it is inevitable that this will happen more in the future.
The explanation for buying a well-known brand of plates after a large-scale cracking business in the Spring Festival is...
Ms. Pang of Baotou spent nearly 10,000 yuan to buy 32 plates three or four months ago, and made furniture such as wardrobes and beds. I thought that there would be no problem in using it. Who knows that there is no window ventilation during the Spring Festival, and a holiday is coming back. It was found that these furniture had a large area of ​​cracking.
After Ms. Pang communicated with the after-sales service, the merchant explained that the furniture was produced in Zhejiang, but Baotou was in the north, and the weather in the winter of 2017 was dry, so this happened.
Finally, the two sides reached a compensation plan of 5,000 yuan. Relevant experts said that the newly renovated room is best to open the window to maintain the humidity. In the winter of the northern family, due to heating, if the uninhabited and long-term non-ventilation will cause a large drop in humidity, it will not only be plate, solid wood furniture or even leather furniture. The physical shrinkage of the wall material causes cracking or shedding.
More important than finding a good excuse is to do a good job and better after-sales treatment.
The excuses of merchants are strange, but what consumers need most is not a reasonable explanation, but a proper approach. In the last case, the two sides reached a consensus and they were all happy. Finding a good excuse is far from the hard work of making products yourself. I also hope that the furniture market can be more standardized, products can be better, and improving people's living quality is not only a job, but also a glorious job.
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